Returns & Exchanges: It's That Easy
Cancellation & Returns at PeachyBoots
We want you to be absolutely happy with your new boots. That’s why we offer return options that go far beyond the legal requirements – whether you are ordering from Germany, Austria, Switzerland, or any other EU country. 💖
Our 100-Day Satisfaction Guarantee
Since your satisfaction is our top priority, we have extended the return period for all customers (including Switzerland) to 100 days. This gives you plenty of time to inspect your new favorites at your leisure.
📦 How your return works
To make your return as easy as possible, we offer discounted return labels for purchase in our Self-Service Portal. You can download these directly and use them for your package.
| 📍 Germany (DE) | 3.00 EUR |
| 📍 EU Countries | 5.00 EUR (20 PLN) |
| 📍 Switzerland (CH) | 7.00 EUR (6.50 CHF) |
Refund Logic Overview
| Region | Period | Refund Purchase Price | Original Shipping Costs | Return Shipping Costs |
|---|---|---|---|---|
| EU (e.g., DE/AT/ES) | up to 14 days (Statutory) | Yes (100%) | Yes (Standard) | Purchase label in portal |
| EU (e.g., DE/AT/ES) | 15 – 100 days | Yes (100%) | No | Purchase label in portal |
| Switzerland (CH) | up to 100 days | Yes (100%) | No | Purchase label in portal |
Note: Priority (Express) surcharges, import duties, and cash on delivery fees are generally non-refundable.
Checklist for Your Return
- Condition: Please ensure the items show no signs of wear and are in their original condition.
- Packaging: Please return the boots in their original product box.
- Protection: It is mandatory to use a sturdy outer shipping box to avoid damage to the product box and the items.
- Freight Forward (Unpaid): Please do not send packages back freight forward/unpaid. For a smooth process, please use our Returns Portal.
Do you have any questions? We are here for you:
E-Mail: support@peachyboots.com
Address: Revay GmbH, Straße der Einheit 31, 09337 Hohenstein-Ernstthal, Germany
